Conditions of the Satisfaction GuaranteeUpdated 15 days ago

To keep this guarantee fair for all customers, the following conditions apply.

100-day claim window:

• Requests must be submitted within 100 days after delivery
• Requests submitted after this period cannot be accepted

One claim per product:

• Each product can only be claimed once per customer
• Claims for the same product cannot be made again in future purchases

Proof of purchase required:

• order number
• purchase email

Product must have been tried:

• The guarantee applies only if the product has been used

Shipping costs:

• Shipping costs are not refundable
• The voucher applies only to the product value

Fair use policy:

• We reserve the right to decline requests in cases of repeated or suspicious claims
• Terms may be adjusted when necessary to keep the guarantee fair.