Help Center Germany x Bears with Benefits logo
Help Center Germany x Bears with Benefits logo

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Free gift is missingUpdated 17 days ago

To make sure everything is in order, please confirm that you used the correct discount code connected to the free gift. If you did and the product is still missing, please contact our support team.

Send us a picture of the delivery box and the delivery label so we can quickly resolve the issue and send you the missing product. You can reach our team via the CONTACT FORM.

Please make sure to notify our team within 7 days after your package is marked as delivered so that the correct procedures can be followed and we can resolve the issue promptly.

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