Klarna Payments – What You Need to KnowUpdated 3 hours ago
📌 Important: Klarna is a separate payment provider
When you choose Klarna as your payment method, please note that:
The payment process is handled directly between you and Klarna.
We do not have access to Klarna’s internal system, so we cannot pause, change, or extend any invoices or payment deadlines on your behalf.
🤔 What to do if you haven’t received your order but your Klarna invoice is still open?
No worries – we’re here to help!
If your order is delayed or hasn’t arrived yet, and your Klarna invoice is still running:
Let us know as soon as possible – we will check the shipping status of your order from our side.
Contact Klarna directly and let them know that your order hasn’t arrived yet – they can pause the payment or put it on hold for you.
📞 How to contact Klarna customer service?
You can easily reach Klarna via the following options:
💬 Live Chat: in the Klarna app or on www.klarna.com
📱 App: Download the Klarna app for iOS or Android to manage your payments and contact support
📧 Help Center: Klarna Help Page
💸 How Klarna refunds work
If you’ve already paid your Klarna invoice and a refund is issued:
The refund will be automatically processed back to your original payment method by Klarna.
You will receive a confirmation from Klarna once your refund has been completed.
Refund processing usually takes 1–5 business days, depending on your bank or payment provider.
🙌 Still need help?
If you're unsure about your order status or need our assistance, feel free to reach out to our customer support team. We’re happy to check everything for you!