My pickup code or QR code is not workingUpdated 2 months ago

What can I do?

1. Check your email and the DHL Parcel App.
2. Check your spam or junk folder.
3. Restart the DHL Parcel App.
4. Make sure Bluetooth and your internet connection are enabled on your smartphone.
5. If your pickup code or QR code still doesn't work, reinstall the DHL Parcel App.

If the problem persists, please contact our Customer Support. We'll be happy to help you.