Help Center Germany x Bears with Benefits logo
Help Center Germany x Bears with Benefits logo

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Cancellation, modifications & returns

Here you will find all the information you need about canceling, changing and returning your orders. We are always happy to offer you a simple solution.

Order was not dispatched yet

Please note that cancellation of an order cannot be guaranteed as we aim to dispatch your order as soon as possible, and once it is placed, our warehouse team begins processing it. We recommend carefully reviewing your order to ensure all details are

Cancellation after dispatch

Once your order has been dispatched, cancellation is not possible. However, you can reject the delivery, and your package will be automatically returned to us.

Modify my order

Once an order has been placed, we're unable to make changes to the products, including adding or removing items. Our team works diligently to process and dispatch your order as quickly as possible, and once the order is confirmed, it’s almost impossi

How to return my order

If you wish to return your order, please let us know the following details:. You can send this information to us via the CONTACT FORM on our website. Once we receive your details, our team will assist you with the next steps. Please do not send back