Delivered but not receivedUpdated 3 days ago

We’re sorry to hear you haven’t received your package. Please make sure to contact us within 5 days after your package is marked as delivered but hasn’t been received. In the meantime, we recommend checking with neighbors or looking in safe places where your package might have been left.

If it’s still missing, please fill out a Declaration of Non-Receipt and get in touch with our customer service team via the CONTACT FORM. They will assist you with the next steps and help resolve the issue.