Here you will find all the important information about what to do if your delivery is still in transit or if there are problems with the delivery.
Sometimes, tracking information may take a little time to update in the system, especially during busy periods or when the package is in transit between hubs. If the status of your delivery hasn’t been updated for 7 working days, please contact our c
We understand how important it is to receive your order on time, and we apologize for any delay. Delivery times can sometimes be affected by factors such as carrier delays, busy periods, or customs procedures. If your delivery is taking longer than e
You can check the delivery page for the specific reason why your package was sent back. Common reasons include:. Once the package is returned and processed by our warehouse, our customer service team will either issue a refund automatically or get in
We’re sorry to hear you haven’t received your package. Please make sure to contact us within 5 days after your package is marked as delivered but hasn’t been received. In the meantime, we recommend checking with neighbors or looking in safe places wh