Problems at collection pointsUpdated 2 months ago

If it is a DHL Packstation without a screen, collection is done exclusively via the DHL Parcel App.
Please follow the steps below:

Requirements:

1. The DHL Parcel App is installed on your smartphone.
2. You are registered with DHL and activated for using Packstations.
3. Bluetooth and internet are enabled on your smartphone.

Collecting your parcel at the Packstation:

1. Go directly to the Packstation and stand right in front of it.
2. Open the DHL Parcel App on your smartphone.
3. Your parcel should appear in the app. Tap “Collect”.
4. The app will now connect to the Packstation via Bluetooth. Please stay close to the station during this process.
5. Once the connection is established, the compartment will open automatically.
6. Take your parcel and close the compartment afterwards.

If collection still does not work despite these steps, please contact us and we will look into a solution together.