I can't find my parcel at the pickup pointUpdated 2 months ago

What can I do?

1. Check that you are at the correct pickup point or Packstation.
2. Check your SMS and email notifications from DHL or Hermes.
3. Ask directly at the pickup point whether your parcel has arrived.
4. If you still cannot find your parcel, please contact our Customer Support and provide your order number and tracking number.