Help Center Germany x Bears with Benefits logo
Help Center Germany x Bears with Benefits logo

All articles

Customer service

You can find all the information you need about our customer service here.

How can I get in touch?

We are happy to always assist you with any request!. You can reach us via the CONTACT FORM or you can also send us an e-mail to [email protected]. You can usually expect a response within 1-2 days (Monday to Friday). 💬 Our office will

Customer service working hours

Our customer service team is available to help you from Mondays to Fridays (8:00 - 17:00). Our usual response time is 1-2 working days. We don't work over weekends, but don't worry! We will do our best to treat your problem fast during our working ho

What if customer service doesn't answer?

We always make sure to answer to every customer who writes us!. If you don't see any answer from us:. If you haven't received a response from customer service, we kindly ask that you wait at least 3 days before sending a follow-up message.