You can find all the information you need about our customer service here.

Customer service

Do you have questions about our products or want to know which bears are best suited to you? Our nutritionist will be happy to help you – personally, competently and individually tailored to your needs.

Contact our nutritionist for product-related queries

Are you a content creator or influencer and want to work with Bears with Benefits? Here you will find all the information about becoming part of our beary cool community and how you can team up with us for influencer campaigns and UGC partnerships.

Influencer and UGC partnerships

Here you will find information about the sale of our products in the B2B area.

Sale of our products (B2B)

Do you have a press inquiry or would you like to write editorial content about Bears with Benefits? Here you’ll find all the information and contact details for media and PR inquiries.

Press inquires

Connect with Us, Your Solutions Await! 🚀 Reach out for swift assistance, friendly guidance, and a touch of excellence. Your satisfaction is our priority!

Help Center Germany x Bears with Benefits

Welcome to our Help & Contact section! Here, you’ll find helpful articles and guides on how to reach different teams across our company – whether you need customer support, product inquiries, or have other questions.

Help & Contact

How can I get in touch?

Customer service working hours

What if customer service doesn't answer?

How can I get in touch with you?

How can I collaborate with you?

How can I sell your products?

Press enquiries

Change of payment method

I did not receive the order confirmation

My order was automatically canceled

Orders

Which countries do you ship to?

How long does the delivery take?

Dispatch time

Our carriers

Pick-up stations

How to track an order

Shipping costs

Delivery & Timing

Tracking link not updating

Delivery takes too long

Package sent back to warehouse

Delivered but not received

I have not received my package yet

My parcel arrived damaged

Products are missing

I received wrong bears

Free gift is missing

Issues with delivered package

Delivery problems

Order was not dispatched yet

Cancellation after dispatch

Modify my order

How to return my order

Cancellation, modifications & returns

Accepted payments

Can I pay cash on delivery?

Gift Vouchers

How long does it take for the refund to be credited?

Payments

Where can I find a discount code?

Can I combine discount codes?

I forgot to add the discount code

Whatsapp discount codes

I've found a better discount

Free products to try

Discount codes

Payments, discounts & promotions

Pregnancy & breastfeeding

Kids products

Can I give melatonin bears to my child?

Pregnancy & Kids

How do I make use of the satisfaction guarantee?

I don't like the bears

They are not effective on me

Satisfaction Guarantee

Can I combine more bears?

How long do I have to take the bears before I can see and feel results?

Product catalogue

How long can I take them?

How to combine Biotin and Keratin

Bites & fructose

Can men consume these bears?

When should I take the bears?

Different Skin Products

Difference between Shape Bears and Bites Shape

Burn Baby Burn & losing weight

Difference between bears and bites

Difference between Tan and Beach Guard Sun bears

Difference between Trust Your Gut and One in a Billion Gut Bears

When should I start the PMS bears treatment?

Difference between Bites, Essentials and regular bears

Our certifications

Are there possible side effects?

Bears and the birth control pill

Hair bears and body hair

Safety and side effects

Vegan products

Our vegan products

Gluten free

Alcohol free

Allergies and intolerances

Thyroid and bears

Bears and other medications

Thyroid and other conditions

Products

Shops

Retail stores