Help Center Germany x Bears with Benefits logo
Help Center Germany x Bears with Benefits logo

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Delivery & Timing

You can find all the information about our delivery options and times here.

Which countries do you ship to?

From the current website* you can place order to Germany and Austria. If you are located in:🇬🇧 United Kingdom, you can place your order HERE.🇮🇹 Italy, you can place your order HERE.🇲‍🇫 France, you can place your order HERE.🇪🇸 Spain you can pl

How long does the delivery take?

The standard delivery time is 1-3* working days (Monday-Saturday). Please note that the delivery time is calculated from the moment you receive the tracking number and not from the moment you place the order. Once the parcel is handed over to the cou

Dispatch time

On the product page, you’ll see if a product is available or if dispatch will take longer. We always ship complete orders, so if one item has a longer preparation time, it may delay the whole order. When all items are available, we typically dispatch

Our carriers

In Germany and Austria, orders will be shipped via DHL. For international orders, the local carrier may take over delivery within the destination country.

Pick-up stations

Delivery to a pick-up station is available. When placing your order, make sure that you provide all the necessary information in the delivery address section. It is necessary to have a DHL account and always provide your personal postcode, which was

How to track an order

Once your package is dispatched, you will receive a shipping confirmation email from us with a delivery tracking number. You will receive regular tracking updates until your parcel reaches its destination. If you can’t find the tracking notification

Shipping costs

In Germany and Austria, orders with a minimum value of €49 are delivered free of charge. For orders below this amount, shipping costs €3.90 per order. Shipping outside of Germany and Austria costs €13.90 per order. Shipping to the USA costs €19.99 pe